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PCGS Guarantee of Grade & Authenticity

Customer Bill of Rights

The Guarantee of Grade & Authenticity is fundamental to PCGS's concept of third-party grading. The cash-back policy ensures the accuracy of the grade assigned to any PCGS coin as long as it remains in its tamper-evident holder. If a coin is believed to be improperly graded, and a discrepancy is found when resubmitted through PCGS's Downgrade Resubmission service, the guarantee entitles the coin's owner to options designed for his protection.

Problem-Free Coins

PCGS has a policy prohibiting the encapsulation of coins with problems such as: artificial toning, excessive cleaning, environmental damage, PVC damage, major scratches, or planchet flaws. (Note: PCGS does not refund grading fees on coins which must be rejected, since the coin must be examined to determine its status.)

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