We have made significant changes to our service offerings. Please see the details of these changes here. We have not yet updated this FAQ to address these recent changes, but we'll be updating it as soon as possible (and will remove this notice when done). If you have any questions, please contact PCGS Customer Service at 800-447-8848 or [email protected].
If you opt to submit through a PCGS Authorized Dealer, please contact them directly to determine your submission cost.
Within your welcome email, there will be useful links to assist you with processing your first PCGS submission. Should you have any questions, our Customer Service Representatives are available Monday through Friday from 7:00AM to 5:00PM PST at [email protected] or 1-800-447-8848.
The digital welcome email will include your PCGS customer number, current email address on-file, a voucher number for your complimentary gradings when applicable, along with useful resources for submitting to PCGS.
Physical welcome kits will only be mailed to you if an email address is not on-file with PCGS, if mailed to you the documents sent in the Collectors Club membership kits will be tailored to our current services and offerings at the time you join. Items that remain constant are: submission forms, services and fees flyer, and step-by-step Submission Guidelines. Gold and Platinum membership kits will also include a voucher for complimentary coin gradings.
Platinum memberships receive a Nike Dri-Fit PCGS embroidered polo shirt.
Voucher is not valid for Mint Errors, Special Issues, First Strike fees, Variety Attribution fees, Oversized Holder fees, Secure Crossover fees or coins valued over $3,000. Additional information may be located with the Submission Guidelines.
PCGS will holder your coin only if it meets or exceeds the current grade on the holder per the PCGS Grading Standards unless a lower minimum grade is specified. You cannot specify a higher minimum grade than what is currently on the holder. If you leave this area blank on the form when requesting Crossover Service, PCGS will assume the minimum grade is the grade currently on the holder. Indicate one of the following in the Minimum Grade column:
You will be charged the full grading fee even if your coin does not meet the minimum grade specified and is not encapsulated (since the coin completed the grading process and our graders rendered an opinion). For coins which do not meet the minimum grade specified, the result for the coins will show as DNC (Did Not Cross) as the only explanation.
There are instances when our grade can be a “No Grade,” (For “No Grade” explanation, see No Grades in this brochure), in which case your coin will be returned to you in the same holder.
Please keep in mind that it is not uncommon for different grading services to reach different conclusions about the grade of a particular coin. PCGS is not bound, in any way, by an opinion rendered by another grading service.
Clients who list PCGS coin numbers on their submission forms assist in streamlining the receiving process of their orders and therefore assist with the overall turnaround time. Utilize the PCGS Coin Number Lookup when completing a submission form.
The only “No Grade” PCGS will refund is (no exceptions): N96. Further explanation of this code may be viewed under the PCGS Grading Standards.
Important Note: Verification of certification numbers on the PCGS Certification Database does not eliminate the risk of buying counterfeit and/or altered coins, because persons who manufacture such coins may also counterfeit PCGS grading inserts using actual certification numbers derived from public sources. Always verify the legitimacy of any transaction before proceeding.
Rubberband the coins (while in the mylar flips) together for each submission per the order listed on the submission form. This will ensure each order is received as itemized on the submission form and is kept separate from other orders sent in the same package.
Package your coins with bubble wrap or Styrofoam to cushion your coins while en route to PCGS
Be sure to tape the entire package. By taping the package well, you’ll reduce the chances of tampering during shipping and prevent items from slipping through the openings in the box. (Paper tape is required on orders sent via Registered Mail.)
Mark the outside of the package with the fastest service level (EXPRESS, REGULAR, MODERN, etc.) you are sending. For complimentary submissions, please mark “CLUB.” This will help expedite the process of your order
If shipping via FedEx (Overnight or 2-Day), ship to: Collectors Universe, 7000 Barranca Parkway, Irvine, CA 92618. Ensure you notate “Hold for Pickup.” This address will not accept FedEx Ground.
For shipping costs associated with the carriers mentioned above, please contact them directly. No UPS or DHL shipments will be accepted.
Note: All sales prices reported to PCGS were for a specific PCGS graded coin. The actual market value of the coin(s) may differ from what is indicated on the PCGS website.
As the order proceeds through the various stages of grading, all the coins in the submission are continuously kept together in the bar coded box. Each individual coin is always kept in its bar coded flip unless actually being graded or eventually placed in a PCGS plastic holder. Throughout the entire time a coin is at PCGS our computer system tracks it and can tell us exactly where it is. Under no circumstances are coins from separate orders ever combined or co-mingled. Each order is kept intact in its own box as it moves along through the various processes within PCGS.