- Are gift cards available?
- How long will it take for my order to arrive?
- Can I cancel my order? How?
- My item was damaged upon arrival, what is the return policy?
- How do I stop recurring billing so that I don’t get charged for another membership in one year?
- What credit cards do you accept?
- Is my credit card information secure?
- How are orders shipped?
- How can I view my recent/past orders?
- Can we select express mail for our return shipping?
- Do Customers get a discount for bulk orders?
- Can I add items to an open order?
- How do I track my order?
- If my order does not arrive what do I do?
- Can I ship orders to a different address than billing?
- Are there taxes applied to my order?
- Will you ship internationally?
- Do you have a walk in store?
- I was charged twice for my order, how do I get the extra charge refunded?
Answers
Q: Are gift cards available?
A: Not at this time.
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Q: How long will it take for my order to arrive?
A: Orders should arrive in approximately 7-10 business days.
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Q: Can I cancel my order? How?
A: Once an order has been placed and you would like to cancel, please contact customer service at 1-800-447-8848 and a representative will assist you.
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Q: My item was damaged upon arrival, what is the return policy?
A: Please contact customer service at 800-447-8848
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Q: How do I stop recurring billing so that I don’t get charged for another membership in one year?
A: Go to "Your Account," and scroll down to the "Auto-Ship Order" section. Click “Stop Future Billing” to stop recurring orders.
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Q: What credit cards do you accept?
A: We accept Visa, Mastercard and AMEX.
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Q: Is my credit card information secure?
A: Yes
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Q: How are orders shipped?
A: Via USPS Ground.
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Q: How can I view my recent/past orders?
A: Click on "Your Account" and scroll down to the "Order/Billing History" section. Your orders are listed here.
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Q: Can we select express mail for our return shipping?
A: If you have an account with usps, fedex, or ups; you can ship under any service you like
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Q: Do Customers get a discount for bulk orders?
A: Collectors club members get 10% off supplies. For bulk order requests contact customer service at 800-447-8848
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Q: Can I add items to an open order?
A: Once an order is shipped you can no longer add items to that order.
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Q: How do I track my order?
A: Call customer service at 800-447-8848. We can provide a tracking number
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Q: If my order does not arrive what do I do?
A: Contact customer service at 800-447-8848
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Q: Can I ship orders to a different address than billing?
A: Yes. Please provide the shipping address at the time of purchase.
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Q: Are there taxes applied to my order?
A: There are taxes applied to orders placed from California, and Texas.
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Q: Will you ship internationally?
A: Yes, International shipping charges will apply.
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Q: Do you have a walk in store?
A: No, We do not.
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Q: I was charged twice for my order, how do I get the extra charge refunded?
A: Please contact customer service at 1-800-447-8848 and a representative will be able to assist you.
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