FAQ's
Questions
- Are gift cards available?
- How long will it take for my order to arrive?
- Can I cancel my order? How?
- My item was damaged upon arrival. What is the return policy?
- How do I stop recurring billing so I don’t get charged for another membership in one year?
- What credit cards do you accept?
- Is my credit card information secure?
- How are orders shipped?
- How can I view my recent/past orders?
- Can we select Express Mail for our return shipping?
- Do customers get a discount for bulk orders?
- Can I add items to an open order?
- How do I track my order?
- If my order does not arrive what do I do?
- Can I ship orders to a different address than billing?
- Are there taxes applied to my order?
- Will you ship internationally?
- Do you have a walk-in store?
- I was charged twice for my order. How do I get the extra charge refunded?
- What happens when I buy a recurring subscription with a gift card?
Answers
Q: Are gift cards available?
A: Gift cards are available.
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Q: How long will it take for my order to arrive?
A: Orders should arrive in approximately 7-10 business days.
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Q: Can I cancel my order? How?
A: Once an order has been placed if you would like to cancel, please contact Customer Service at 1-800-447-8848 and a representative will assist you.
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Q: My item was damaged upon arrival. What is the return policy?
A: Please contact Customer Service at 800-447-8848.
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Q: How do I stop recurring billing so I don’t get charged for another membership in one year?
A: Go to "Your Account," and scroll down to the "Auto-Ship Order" section. Click “Stop Future Billing” to stop recurring orders.
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Q: What credit cards do you accept?
A: We accept Visa, Mastercard and AMEX.
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Q: Is my credit card information secure?
A: Yes.
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Q: How are orders shipped?
A: Via USPS Ground.
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Q: How can I view my recent/past orders?
A: Click on "Your Account" and scroll down to the "Order/Billing History" section. Your orders are listed here.
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Q: Can we select Express Mail for our return shipping?
A: If you have an account with USPS, FedEx, or UPS, you can ship under any service you like.
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Q: Do customers get a discount for bulk orders?
A: Collectors Club members get 10% off supplies. For bulk order requests contact Customer Service at 800-447-8848.
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Q: Can I add items to an open order?
A: Once an order is shipped you can no longer add items to that order.
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Q: How do I track my order?
A: Call Customer Service at 800-447-8848. We can provide a tracking number.
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Q: If my order does not arrive, what do I do?
A: Contact Customer Service at 800-447-8848.
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Q: Can I ship orders to a different address than billing?
A: Yes. Please provide the shipping address at the time of purchase.
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Q: Are there taxes applied to my order?
A: There are taxes applied to orders placed from California, and Texas.
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Q: Will you ship internationally?
A: Yes. International shipping charges will apply.
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Q: Do you have a walk-in store?
A: No, We do not.
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Q: I was charged twice for my order. How do I get the extra charge refunded?
A: Please contact Customer Service at 1-800-447-8848 and a representative will be able to assist you.
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Q: What happens when I buy a recurring subscription with a gift card?
A: When you purchase a recurring subscription with a gift card, the price of the item will be charged once against the gift card at the time of purchase, and it will not recur. If you have more funds available on your gift card and would like to continue your subscription, you can purchase the same recurring item again at any time. If you purchase before the expiration of your first item, the extra time will begin at the end of the first period.
If you’d like to continue with a recurring subscription after using your gift card, please purchase the same item again using your credit card.
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